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Terms & Conditions

legal disclaimer

Legal Disclaimer: Information on this website is provided for general informational purposes only and does not constitute legal, security, or professional advice. No security product or system can guarantee prevention of theft, intrusion, or harm. Final scope, pricing, and warranty terms apply only as stated in a written quote, proposal, or service agreement from Chaos Security Unlimited LLC.

Terms & Conditions

1) Scope of Work

All work is performed only as described in the written estimate/proposal or approved change order. Any work not listed is not included.

2) Estimates & Pricing

Estimates are valid for 30 days unless stated otherwise. Pricing is subject to material availability, lead times, and manufacturer/supplier price changes.

3) Scheduling & Site Access

Scheduling depends on crew availability and material lead times. Customer must provide safe, reasonable access to the work area, equipment rooms, and door locations during scheduled work windows.

4) Change Orders

Changes to scope (added devices/doors, wiring route changes, hardware substitutions, schedule changes, etc.) require written approval and may change price and timeline.

5) Permits & Code Compliance

Permit and inspection requirements vary by city/county and Authority Having Jurisdiction (AHJ). Unless specifically included in writing, permits, engineered drawings, and inspections are not included.

6) Payment Terms

Unless otherwise stated on the proposal:

  • 50% deposit is due to schedule work and order materials.

  • Remaining balance is due upon substantial completion.

  • Past-due balances may pause work and service support until paid.

7) Customer-Provided Equipment

Customer-supplied hardware is installed at customer risk unless explicitly agreed in writing. CSU is not responsible for manufacturer defects or compatibility issues with customer-supplied equipment.

8) Warranty

  • CSU Workmanship Warranty: 5 years on installation labor unless otherwise stated in writing.

  • Manufacturer Warranty: Equipment is covered under the manufacturer’s warranty terms.
    Warranty does not cover damage due to misuse, vandalism, theft, power surges, lightning, water intrusion, fire/flood, or work performed by others.

9) Returns / Special Orders

Special-order items may be non-returnable. If returns are allowed, restocking fees and return shipping costs may apply.

10) Limitation of Liability

No security system can guarantee prevention of theft, intrusion, or harm. CSU is not liable for indirect or consequential damages (lost profits, downtime, etc.). Liability is limited to the amount paid for the specific work giving rise to the claim, to the extent allowed by law.

11) Project Conditions & Discovery Items

Concealed conditions (hidden wiring issues, damaged frames/doors, blocked pathways, unsafe electrical, etc.) may require additional labor/materials and may be handled via change order.

12) Acceptance

By approving a quote, scheduling service, or allowing work to begin, the customer agrees to these Terms & Conditions and the terms listed on the applicable proposal/invoice.

Terms & Conditions

1) Agreement to Terms

By accessing this website or requesting services from CSU, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

2) Who May Use This Website

You may use this website only if you can legally form a binding contract and you agree to use the site for lawful purposes. You may not use the site to submit false information, attempt unauthorized access, or interfere with site operations.

3) Services, Quotes, and Scope

CSU provides locksmith, access control, surveillance, intrusion, and related security services.
Any descriptions on this website are for general information only. Final scope, pricing, timelines, and deliverables apply only as stated in a written CSU quote/proposal/invoice (and approved change orders).

4) Changes to Offerings

CSU may update or change services, product options, brands carried/installed, pricing guidance, and website content at any time without notice.

5) Estimates & Pricing

  • Estimates are valid for 30 days unless stated otherwise.

  • Material pricing and availability may change due to supplier lead times and manufacturer pricing updates. If a change affects your project, CSU will notify you for approval.

6) Payments & Accepted Methods

Unless otherwise stated in writing:

  • 50% deposit is due to schedule work and order materials.

  • Remaining balance is due upon substantial completion (or per stated milestone schedule).
    CSU may accept payment methods including cash, ACH, card, check, or other methods as indicated on the invoice/estimate (availability may vary by job).

7) Scheduling & Site Access

Scheduling depends on crew availability and material lead times. Customer must provide safe access to work areas, doors/frames, equipment rooms, power sources (when required), and existing system admin access as needed.

8) Change Orders

Any change to scope (devices, doors, hardware substitutions, wiring routes, scheduling constraints, added requirements, etc.) requires written approval and may change price and completion timelines.

9) Permits, Code, and AHJ Requirements

Permitting and fire/life safety requirements vary by jurisdiction and Authority Having Jurisdiction (AHJ). Unless explicitly included in writing, permits, engineered drawings, and inspections are not included.

10) Customer-Provided Equipment

If customer supplies equipment, CSU is not responsible for manufacturer defects, warranty claims, incompatibility, missing parts, or performance limitations unless otherwise agreed in writing.

11) Warranty

  • CSU Workmanship Warranty: 5 years on installation labor unless otherwise stated in writing.

  • Manufacturer Warranty: Equipment is covered under the manufacturer’s warranty terms.

Warranty does not cover damage or failures caused by abuse, vandalism, theft, power surges, lightning, water intrusion, fire/flood, acts of God, network/IT changes outside CSU scope, or work performed by others.

12) No Guarantee of Security Outcomes

No security product, system, or monitoring method can guarantee prevention of theft, intrusion, unauthorized access, or harm. Performance depends on many factors including site conditions, user practices, maintenance, network reliability, and power stability.

13) Intellectual Property / Content Use

All website content (text, graphics, branding, logos, photos, and layout) is owned by CSU or used under permission and may not be copied, republished, or used commercially without written permission.

14) Trademarks

Brand names and product names (including Ubiquiti/UniFi, Brivo, Kantech, ZKTeco, and others) are trademarks of their respective owners. References are for identification/compatibility and do not imply endorsement unless stated.

15) Accounts, Form Submissions, and Communications

If the website allows accounts or form submissions, you agree to provide accurate information. CSU may suspend or block access for misuse, spam, or abusive behavior.

By submitting a contact form or requesting service, you consent to CSU contacting you by phone, email, or text about your request. Message/data rates may apply.

16) Third-Party Links and Services

The website may contain links to third-party sites or services. CSU is not responsible for third-party content, policies, or outages.

17) Limitation of Liability

To the maximum extent permitted by law, CSU is not liable for indirect, incidental, special, or consequential damages (including lost profits, business interruption, or data loss). CSU’s total liability for any claim is limited to the amount paid for the specific work giving rise to the claim, to the extent allowed by law.

18) Governing Law

These terms are governed by the laws of the State of Texas.

19) Updates to These Terms

CSU may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.

20) Contact

Questions about these Terms?
Chaos Security Unlimited LLC
Phone: 254-677-1215

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